The events of 2016 highlighted just how important it is for organisations to innovate, and our experience and expertise have been in high demand throughout the year. We have helped our clients achieve their goals and overcome their challenges – whether that is creating new products, services and markets or transforming for a more agile and digital future.
In 2016 we recognised £391.2 million of fee income and £51.6 million of adjusted EBITDA, our key measure of performance. At the same time, we made significant investments in our firm and our people as part of our commitment to offering the highest-quality consulting expertise to our clients. We are well prepared for growth in 2017.
We have achieved exceptional results for our clients
We achieve exceptional results that have a lasting impact on businesses, communities and individuals worldwide. Innovation is at the heart of everything we do – from helping organisations and leaders create a culture of innovation to designing, developing and delivering the new products and services that create lasting value for consumers and citizens.
This year we are proud to have worked with hundreds of organisations worldwide, readying them for the future. This review offers a few highlights of our work, where we:
- helped improve customer experience and double
revenue from online sales for John Lewis through our ongoing support to their digital transformation
- supported innovation in public health and care
services for the Norwegian Directorate of eHealth
- enabled the Mexican Ministry of Economy to
balance the need for long-term investment in the oil industry with the need to develop the country’s own economy
- worked closely with the United Nations to drive
sustainable development by helping business leaders understand new technologies.
And our global technology and innovation teams have worked with many of the world’s leading brands in consumer, automotive and life sciences to help them revolutionise their businesses, products and offerings.
Our passion for innovation extends into our not-for-profit work
We are now in our third year of partnership with Land Rover Ben Ainslie Racing. In our role leading the Technical Innovation Group, we have helped the team harness the advanced expertise and technologies needed to achieve unprecedented levels of success in their bid to win the America’s Cup.
More broadly, we continue to support the development of young people. Through our annual Raspberry Pi competition, our partnership with Teach First and our work with Beanstalk, we are helping students from a variety of backgrounds develop their skills, prepare for the future and fulfil their true potential.
We have strengthened our firm to ensure that we have the very best people to support our clients
We continue to make strategic and operational investments in our firm to ensure we are, and remain, the consultancy of choice for our clients and our people. Well-being, diversity, opportunity and professional development underpin our commitment to our people. In 2016 we welcomed over 500 new people into the firm, from the sharpest young talent to seasoned industry experts.
Looking ahead, I am excited about the future. Our clients face exciting new choices about their future; the convergence in business and technology consulting that we see in the market plays to our strengths; and I continue to be impressed by the quality, knowledge, focus and enthusiasm of our team.
As always, my thanks to our people for going the extra mile and to our clients for choosing to work with PA.