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Consumer and retail

We can help you reinvent your market and gain significant competitive advantage. We do that by making sure you give customers exactly what they want – when and how they want it. We develop products from initial concept to production and follow-up support. 

Your customers are looking for innovative, aspirational products, available when and how they want – you need fast and engaging channels to market. To help you, we offer a broad range of consulting and technology services, focused on creating new revenue streams, transforming operations and making customers happy. At our technology and innovation centre we work on all aspects of new product launch.

We can:

  • advise on business cases
  • create initial concepts
  • design and develop products
  • set up manufacturing processes and supply chains
  • use new and emerging technologies
  • transform supply chains using our procurement and supply chain expertise.

THEMES

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Latest insights
and client stories

PA opinion

  • How health plans can enhance the customer experience with the right foundation for managing benefit changesHealth plans face three key operating model challenges—people, process, and technology—all of which can be addressed by a well-supported benefits governance structure. 31/07/2017
  • Who are the UK's Top 30 Growth Retailers?This exclusive report, produced by PA Consulting Group in partnership with Retail Week, names the UK's top 30 growth retailers and unearths the secrets to their success, be that a strong entrepreneurial culture, innovative multichannel experience or flourishing international expansion. 26/07/2017
  • Retail is having to re-imagine itself. And fast.How do 'old world' retailers get even (let alone ahead) of their new world competitors? And what's Amazon going to do with its new innovation sandpit, Whole Foods? And how disruptive could this be? The truth be told, no had any hard and fast answers at the Consumer Goods Forum, Berlin. In this blog, PA Consulting Group's Retail Expert, Chris Heap, shares his perspective. 13/07/2017
  • Travel customers want to get personal – really personalMass travel and tourism depends on standardisation to survive, but customers are evolving – and they want it to be all about them. Welcome to Customer 4.0 in Travel. 04/07/2017

Client story

  • Global food and drink company: Launching a new productOne of the world's leading food and drink companies asked us to carry out an in-depth analysis of the market for a new snack they believed had that kind of potential. 11/01/2017
  • John Lewis: Improving customer experience and doubling revenue from online salesWe've helped John Lewis keep pace with what customers want. We started with one of the largest digital projects in the company's history: delivering a new e-commerce platform that has handled unprecedented increases in website traffic and supported record-breaking sales. 04/01/2017
  • Elopak – setting new industry standards for aseptic cartonsPA, working with Elopak and its closure supplier, designed and developed a new type of sealer, the Pure-Cap U. The sophisticated Pure-Cap U has met all of Elopak's requirements by providing a hygienic, single-action, resealable opening device on aseptic cartons. Since its launch it has outperformed its nearest competitors and has been nominated for several awards. 19/06/2009
  • Rentokil: Launching an Internet of Things cloud platform to handle 24 million messages a dayRentokil's pest control services allow businesses in these sectors to maintain those conditions, meeting strict safety standards and – ultimately – to trade. As a result of the Internet of Things (IOT), Rentokil has the ability to monitor a customer's location 24/7 and have real-time updates on any infestation. This enables Rentokil to provide a more pro-active pest management service based on customer needs. 27/07/2016
  • Adlens: Breaking into new markets with world-first technology for glasses Adlens invented a proprietary technology for adjustable lenses so people could change the strength without needing an optician. The organisation had grown into a global enterprise by developing the technology for a wider market and asked PA to improve its design ahead of launching in the US. 08/04/2016
  • Monica Healthcare: Saving the lives of thousands of babies each yearMonica Healthcare specialises in creating innovative wearable devices that monitor the health of unborn babies at home and in the hospital. 01/02/2016

PA in the media

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