What we can do for you
Several forces are dictating the pace of change in the retail sector: advancements in technology combined with consumer adoption, attitudes and behaviours. In short, consumers are in control – and while customer-centricity is an achievable reality, it’s not easy to bring about. We understand, first-hand, the reasons making it difficult for traditional retailers to keep up. And we have deep insights into the challenges CPGs and FMCGs face in re-inventing parts of their business to build direct consumer relationships.
One of the biggest challenges such retailers face is knowing where to start. That’s why we have built our CX Retail Profiler. It doesn’t matter what stage you are at, or what type of business you’re in – if direct-to-consumer is a key part of your business strategy, this powerful resource provides clarity around where to focus and invest.