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Utility innovation and transformation

A critical path to reimagining the customer experience

Access our on-demand webinar now

Utility innovation and transformation: A critical path to reimagining the customer experience

A confluence of factors—from shifts in customer behaviors and attitudes, to disruptive new technologies that provide new frontiers of engagement and choice, to leading companies in other industries that have raised the customer experience bar—are driving utilities to reimagine the utility customer experience. In addition to providing reliable services at fair and reasonable prices, utilities are increasingly focusing on tailoring the user experience to better serve the needs and desires of their customers.

View the following video to learn from leading customer experience experts at successful North American utilities and explore:

  • Strategies to drive an enhanced customer experience
  • New products and services being introduced to better meet evolving customer needs and expectations
  • Emerging technologies and trends that will impact the current and future customer experience  
  • How to transform into a customer-led organization
  • How to leverage data analytics to uncover patterns and create personalized customer experiences.


Access our on-demand webinar now


  • Andy Stone, Contributing Editor, Industry Dive Brand Studio, Utility Dive
  • Bill Newby, Energy & Utilities Expert, PA Consulting Group
  • David Smith, Vice President of Customer Care, National Grid
  • Greg Zeller, Director of Customer Care, Puget Sound Energy (PSE)
  • Reese Hamilton, Director of Customer Service, Vectren

To learn more about the Next Generation Utility, contact us now.

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