IT delivers features, but IT-enabled business change delivers benefits. Too often businesses work around IT, rather than exploit IT to enable change in the way they operate. For example, a new HR system that everyone avoids by cutting and pasting from documents; a risk management system used retrospectively to complete the audit trail; a document and records management system that contains less than half what it should. All are examples of projects that have delivered features but not benefit, or worse resulted in lost efficiency.
PA Consulting Group's approach is different. IT is about people – how people (customers, suppliers, employees) use IT to change the way the business works. No change in the way the business works means no benefit. Our objective is business change – delivering IT that helps people change the way their business works. PA positions IT at the vanguard of change, by turning technology-based ideas into new business models, amplifying the effect of the change through the take-up of new technology.
We deliver this change through two forces:
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driving change through strategy, vision, objectives, plans, processes, systems, rules, structures, organisations and accountability
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releasing change through role models, symbols, thought, ideas, aspiration, energy, motivation, collaboration, competition, dialogue, engagement, knowledge, skill, aptitude.
To find out how PA can help your organisation deliver benefits from IT-enabled business change contact us now.
