The most successful organisations are those that consistently deliver great customer service and high-quality products at a lower cost than their competitors. The core competence of the strongest companies of recent times has not been strategic or financial – it has been operational delivery. So it is vital that leaders ask if their organisation measures up.
PA can strengthen your organisation in all of the crucial operational dimensions, including:
understanding your customers and engaging in regular dialogue with them
developing high-performing processes, focused on your customers and stripped of waste
knowing how to get the most from your technology
actively managing improvement and resources
valuing and trusting your people by involving them in problem solving
applying cost-to-serve analysis to support decision-making.
For our clients in both the public and private sectors, we act as specialist partners in implementing operating models, lean systems, operational excellence, process improvements and control structures.
By applying a powerful combination of knowledge and momentum, we ensure our clients see measurable improvements in performance. Our recent successes include delivering a 30% reduction in costs for an insurer, a 200% increase in productivity at a retail bank and a significant improvement in customer insight and performance for a global express courier.
To find out more about how we can help you achieve operational excellence, contact us now.