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HCL sees a drop in customer satisfaction

Mattias Malmqvist | COMPUTER Sweden | 7 april 2017

Read the full article in Swedish

PA sourcing expert, Mikael Dahlstedt, is quoted in an article in Computer Sweden discussing the results of the 2017 Nordic IT outsourcing survey conducted by PA Consulting Group and Whitelane Research. The study evaluated over 1,000 outsourcing contracts and surveyed more than 300 respondents representing organisations that spend the most on IT in the Nordics.

The article outlines how in previous years, Indian outsourcing giants such as TCS, Wipro and HCL topped the table when it came to customer satisfaction in the Nordics – with only US Accenture being able to compete with them. This has now changed with Wipro and HCL dropping down the table – but TCS is still managing to hold onto pole position with 85% customer satisfaction.

Commenting on the results, Mikael says: “If you look explicitly at the Swedish market, two Indian companies have been among top three in recent years. But this is no longer the case. This isn’t to say that Swedish companies are more averse to the Indian outsourcing companies however – and TCS is proof of this.”

Søren Knudsen

Søren Knudsen, PA in Sweden Connect Email

The Sweden team Email SUBMIT RFP+46 8 454 19 78

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