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Without global standards, can the retail industry give customers what they want?

Gary Lynch | public | 25 October 2017 

PA Consulting Group, in collaboration with GS1, launched a Global Standards consultation report, which was mentioned in a blog post by GS1's UK CEO Gary Lynch. 

The report “Without global standards, can the retail industry give customers what they want?” examines the role of standards in today's world of digital technology and rising customer expectation. 

The consultation's main purpose is to stimulate debate among the retail industry around how the future global standards could help offer consumers access to more useful information.

It also examines two extreme worlds: 

  1. A world of complete customer-centricity, collaboration and trust. In this world we have agreed processes, some legislation and a sustainable pace of change. Importantly all producers and retailers operate in a fair and transparent eco-system.
  2. A world of chaos, limited choice and distrust. In this world of speed, haste, no red tape, fast-paced innovation and proprietary technology, a dominant player could potentially become the 'de facto' retailer of choice, meaning other less 'powerful' retailers could lose out.

 To read the full report, click here.

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