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American Society of Anesthesiologists: Driving up the quality of healthcare

In the wake of the regulatory reforms to US healthcare, professional medical societies have been leading efforts to help their members with the shift in emphasis from the quantity of treatment to its quality. In particular, they’ve been focused on helping their members meet new reporting requirements through ‘Qualified Clinical Data Registries’ (QCDR).

The American Society of Anesthesiologists (ASA) operates the National Anesthesia Clinical Outcomes Registry (NACOR), one of the largest registries of clinical data in the country. They engaged us to assess NACOR and identify opportunities for improvement in operations to better serve their members.

We carried out a rapid six week assessment and recommended a number of strategic initiatives to improve the scalability of their data registry. Over the next 9 months, we helped the ASA implement these changes. We helped select a new scalable technology platform to operate the registry, designed a new operating model for the organization and redesigned their business processes to reduce the level of manual effort.

As a result of this work, the ASA now has a robust, scalable registry business that can meet the demand from their members. The data they collect on quality measures will help drive improvements in the quality of  care. It also gives them a scalable and flexible organization well placed to respond to any changes in regulation. This highly effective model can also be applied to other medical societies as they look to develop and improve the way they manage clinical and outcomes data.

"PA brought together great expertise with a clear business focus, an understanding of technology and comprehensive recommendations to address our needs. Acting as our implementation partners, they gave us practical input and advice on how to put those recommendations into practice. That meant we could develop a fantastic business offering that works so well for our members.”

Paul Pomerantz – Chief Executive Officer – American Society of Anesthesiologists

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