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Hampshire County Council: Improving telehealthcare service delivery through an innovative partnership

PA is leading the Argenti Telehealthcare Partnership to roll out telecare services across Hampshire in a Council-led scheme.

As a leading consultancy working to help local authorities find innovative ways to manage the demands of an ageing population, PA is leading the Argenti Telehealthcare Partnership to deliver telecare services to vulnerable adults in Hampshire.

The partnership comprises Tunstall Healthcare, O2, CareCalls, Medvivo and Magna Careline and has recently been chosen by Hampshire County Council to deliver mainstream telecare services, as part of its work to transform Adult Services in the area.

The demand for care in Hampshire is steadily increasing due to an ageing population with more complex needs. The new telecare services are being introduced to help prevent unnecessary hospital admissions or readmissions, and reduce the need for full-time nursing care by providing unobtrusive support for people in their own homes.

The wider roll out of telecare in Hampshire will also offer good value for money for the County Council at a time when funding from government is being dramatically decreased.  Mainstreaming telecare is part of the Council’s work to transform its adult services to meet these challenges and will sit alongside other new ways of delivering social care, such as Extra Care schemes.

Councillor Anna McNair Scott, Executive Member for Adult Social Care at Hampshire County Council, said:

People want to stay in a home of their own for as long as possible and Telecare can provide the confidence to enable them to do this. Telecare can significantly improve people's sense of dignity and quality of life, and complements traditional care. For example, someone who remains in a home of their own, but has help with washing or dressing, may also use Telecare to remind them to take their medication or detect any falls. Telecare can also offer people with a learning disability much greater independence as it enables them to travel safely on their own. As the average age in the UK rises, due to better health care and nutrition, it will become increasingly important to find more effective ways to care for older people and help them enjoy their lives in the way they choose. Telecare, as part of an overall package of care, is sure to play a more prominent role in future care plans.    

Steve Carefull, PA Adult Social Care expert and the Argenti Programme Director, comments:   

"It is tremendously exciting to be partnering with Hampshire County Council on this journey to deploy Telecare at scale. We have brought together a world-beating consortium consisting of PA Consulting Group; Tunstall; O2; CareCalls; Medvivo and Magna Careline. Between us, we have unmatched industry experience and expertise, operating to Telecare Service Association Platinum Standards. As importantly, we all share a passion for assistive technology, believing it to have been long under-exploited as a way to deliver significant benefits to vulnerable people and their carers."

“The results of the work were compelling because the PA team had a strong background in the topic and had a proven methodology that addressed several of our major challenges.”

Gill Duncan, Director of Adult Services, Hampshire County Council

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