Development Bank of Singapore – Overhauling self-service banking operations

DBS’s network of physical e-channel endpoints, including ATMs, internet kiosks, cash acceptance machines and quick check deposit boxes, was enlarged by over 50 percent, while back-office process improvements increased overall productivity by 67 percent.

Detailed project management ensured that network uptime across the region was maintained at 99.5 percent during the cut-over period. Furthermore, a radical rethink of DBS’s relationship with its self-service banking suppliers delivered savings equivalent to 15 percent of contract costs.

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