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NSB: Facing competition for the first time with confidence

The NSB Group provides more than 70 million train journeys and 100 million bus journeys across Norway every year. Major reform of the Norwegian rail industry will come into effect at the beginning of 2017 and will mean an end to NSB’s traditional monopoly as competition is introduced into the railway sector. So they needed to thoroughly assess their business to make sure they’ll be ready to meet the challenges that will bring.

A critical part of this work was to check they had the right IT competence and suitable mix of internal and external providers of the IT services critical for the business. They asked us to work with them to develop an IT sourcing strategy to help them understand the kind of IT they’d need in future and give them assurance they’d have people with the right skills to develop IT as an integrated part of business. They wanted to understand how best to balance in-house and outsourced provision. 

We started by assessing NSB’s existing IT, business and technology strategies. Then we worked closely with leaders across the different parts of the business to develop a clear understanding of their requirements.

NSB now have a clear IT sourcing strategy that reflects their current and future needs and allows them to make effective and consistent choices between outsourcing and using in-house resources. They’re now implementing this strategy, with the confidence they have an approach to IT that will support the business as they face competition for the first time.

“PA made sure they really understood our needs and the challenges we face rather than just providing a standard solution. We now have strategy that’s right for us and know how best to manage our IT resources in future.”

Margareth Nordby-Kringli, Director NSB Shared Services IT

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