Every organization wants their workforce to be healthy but it’s even more important when those employees work in hospitals that care for 12 million patients a year. That’s why a leading US hospital group asked us to help them improve their employee health department. They wanted to make sure they had the most effective approach to keeping their employees healthy and to managing any outbreaks of disease should they occur.
We started by assessing the organization’s current processes, skills and technology. To help us get the true picture, we interviewed the majority of the department’s staff members to find out what they thought was working well and what needed improvement. Just as important was the external benchmarking of other employee health departments at 16 similar provider organizations. This gave our client detailed comparisons and real insights into different approaches.
Using that information we recommended they adopt a ‘Centers of Excellence’ operating model. That focuses on the department’s key tasks, ranging from pre-employment health screening to managing incidents where a member of staff is exposed to a disease. The model sets out the skills and staffing levels needed to deal with each of these activities. And it’s underpinned by a detailed organizational structure which supports the development of groups of specialist staff who are experts in dealing with each of the department’s activities.
As a result of our work, the hospital group now has a clear set of recommendations that will help them maintain a healthy workforce who can meet the needs of their patients.