Telecare is becoming a more and more important part of health and care services. Connected devices such as cameras, personal alarms and patient monitors can help governments meet the challenge of providing care for a growing population of older people and those living with chronic conditions. Services built around telecare will become even more vital as the shortage of people working in health and care personnel is expected to grow.
The Norwegian Directorate of eHealth launched a national programme to help health and care authorities across the country develop innovative services incorporating telecare. We've been an advisor to the programme since 2014.
A key part of our role has been to develop an online tool for authorities to help them design new services and work through the implications of changing the way they care for people in need. We've helped over 30 Norwegian local authorities use the tool to design and implement new services and manage the associated changes, including training and coaching for care personnel and service managers. We've also helped these pioneering authorities measure and document the financial and quality-of-care benefits of their telecare projects – vital to assessing project success. The new approach will bring major savings.
This work, by our local government, business design and implementation experts, has strengthened authorities' ability to develop telecare projects and get them up and running. It has also established a valuable resource for Norway's telecare programme. Health and care organisations across the country are now taking the experience from these initial projects and using it to inform their own service innovations.