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UK needs to close managerial skills gap

EMC Corporation recently announced that its IT infrastructure had been hacked following a “an extremely sophisticated cyber attack”, and sensitive information relating to RSA SecurID tokens had been compromised. There are a number of key actions organisations can take to help reduce the immediate risk.

Having recently announced a £650 million, four-year national cyber security programme, the UK government has a leading role to play in protecting UK interests in both the public and private sectors. To encourage businesses to take a more active approach to fighting cyber attacks, governments must take action on three fronts: promote a wider understanding of the business risk posed by cyber crime; acknowledge and address the cultural aspects of the issue; and involve academia and businesses in developing a

The insider threat facing organisations, whereby an employee acts, knowingly or unknowingly in a counter-productive way to cause organisations significant damage, is significant. Protective monitoring offers organisations a means of significantly reducing ‘opportunistic crime’ or counter-productive behaviour by insiders and managing people risk.

To counter the evolving cyber threat facing organisations today, business leaders must ensure they have an integrated approach to cyber security, addressing not only the technical aspects of their defence, but also the people and organisational elements.

We explain five ways the public sector can start thinking differently about customers and customer service, to help focus cash-constrained resources on the areas that will deliver the biggest impact.