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Retail and services

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Products sitting on pedestals
Report

Better growth, better future

Our research identifies the component parts of a new engine for better growth, built from survey findings from over 7,000 US consumers – ranking 320 brands across more than 30 industries.
Products sitting on pedestals
Girl bagging produce in market
In the media

ALDI gets even more aggressive, plans 800 new stores

PA growth strategy expert Jim Eckels is quoted in ConsumerAffairs discussing the US growth of grocery chain ALDI.
ConsumerAffairs
14 March 2024
Girl bagging produce in market
Young woman using smart phone against neon light display on city street at night
In the media

The Body Shop: what went wrong?

Suzi Bentley-Tanner, a retail expert at PA Consulting, is quoted in an article in Retail Insight Network discussing ‘what went wrong with The Body Shop’ giving her expert opinion.
Retail Insight Network
01 March 2024
Young woman using smart phone against neon light display on city street at night
Grocery shopping with a smart handset
In the media

‘Drip Pricing’ has the attention of regulators, consumers as inflation lingers

Michael Thompson, a consumer pricing expert at PA Consulting, comments on drip pricing.
The Food Institute
29 February 2024
Grocery shopping with a smart handset
Survey

Would you like sustainability with that?

Reusable packaging is approaching a tipping point. Our pulse survey offers insights into consumer adoption of reuse in quick serve restaurants.
Man shop assistant working in zero waste shop, serving customer
Insight

Smart holiday hiring now can lead to sustainable success for retailers

Discover four ways retailers can navigate holiday hiring challenges to have sustainable success. Learn more about these strategies to thrive from James Mason, digital strategy and experience expert at PA.
Man shop assistant working in zero waste shop, serving customer
Assembly line of robots welding car body
In the media

Shoppers pull back on ‘big ticket’ items as furniture, appliance sales lag

US shopping behavior for ‘big ticket’ items like furniture and appliances.
Yahoo Finance
04 September 2023
Assembly line of robots welding car body
Supermarket employee performing stock check
In the media

What P&G price hikes tell about basic consumer goods inflation

Jeremy Bartlow, a consumer expert at PA Consulting, discusses P&G’s financial report.
International Business Times
31 July 2023
Supermarket employee performing stock check
Flower shop owner loading a cargo bike
In the media

How Amazon local delivery partners can cash in on an extra $27,000 in annual income

Amazon Hub Delivery is Amazon’s program where small businesses in 23 US states help deliver packages.
CNBC
19 July 2023
Flower shop owner loading a cargo bike
Dizzie
Client Story

Dizzie

Our experts in consumer insight, sustainable product design, and product manufacturing worked with Dizzie to research how a future refill packaging system would work.
Dizzie