Operating model

We worked with Puget Sound Energy to help them transform the experience they provide for customers, designing a five year roadmap for one of the biggest and most complex transformations ever undertaken by a US utility.

To inspire ingenuity and help the UK become a global leader in the space sector, the UK Space Agency (UKSA) needs to be an inclusive and diverse organisation. Our people and change experts carried out a wide-ranging review – looking under the bonnet of the organisation to build a detailed picture of the state of inclusion and diversity at UKSA.

We helped a global pharmaceutical company exploit smart manufacturing technologies to double production volumes within three years. Our client successfully implemented a range of smart technologies, releasing significant production capacity achieving a £50 million uplift in revenues and eliminating the need for a planned £200 million investment in a new production line.

Using expert modelling, ProRail was able to unravel complex discussions and calculations around cost, disruption and resources. The work completed underpins new principles to guide maintenance planning and achieve fairer distribution of traffic disruptions across the entire Dutch rail network, value for money, and better use of the available labour force.

Gjensidige needed to bring on a technology partner to guide the strategy of its digital transformation. Our team helped design a more cost-efficient delivery model and aligned ways of working across countries to enable Gjensidige customers to enjoy quicker and smoother journeys.

PA’s latest retail banking report detailing four future scenarios defined by the extent of technology’s influence in meeting customers’ ever-evolving expectations and the relative importance of specialised or full-service business models in meeting customer needs.

As ISO 20022 set to go live in Europe and UK this year which can make the biggest change in payments. Organisations across the payments ecosystem must prepare how they can better make use of the data they will have access to gain the full potential ISO 20022 has to offer.

PA Consulting's Johanne Rønnow Olsen, Tanja Juul Christiansen and Astrid Kamille Falk-Sørensen discusses how leaders need to focus on what skills are needed for the future.

PA People and Change experts, Tanja Juul Christiansen and Johanne Rønnow Olsen, discuss what is required of modern leaders to deal with the arrival of AI.

We worked with Avocados From Mexico to develop a tailored growth strategy to increase market share and raise awareness of the many uses an avocado has in recipes.