Operating model

We’ve helped the Department for Environment, Food & Rural Affairs (Defra) design the Office of Environmental Protection (OEP) from scratch. It will take over from EU regulators from 2021. We worked with civil servants and outside stakeholders to clarify big questions, like the watchdog’s purpose.

We helped a global pharmaceutical company exploit smart manufacturing technologies to double production volumes within three years. Our client successfully implemented a range of smart technologies, releasing significant production capacity achieving a £50 million uplift in revenues and eliminating the need for a planned £200 million investment in a new production line.

With our help, the UK is set to enhance its strategic status in the global spaceflight market. The new regulatory model aims to protect the public, safeguard the environment and maintain the UK’s reputation for safety.

We worked with the University to identify where it could invest to support its researchers with better processes and IT services.

ENSO wants to find a way to solve the environmental impact stemming from tyre use. To bring this idea to life, they needed help defining their business model. This included understanding how a leasing model – where drivers lease tyres-as-a-service and pay according to miles covered – would work.

Organisational agility is a company-wide way of working shown to drive top-tier financial performance. It requires centring on customers, speeding up time to value, designing for simplicity, building to evolve and empowering people.

UK justice is the envy of the rest of the world. But the service the public and professionals experience in bringing it about can be slow and frustrating. Processes are often unwieldy and staff hamstrung by systems and procedures. Court buildings are often out-dated and IT has fallen behind the revolution that’s taken place in wider society.

We worked with Puget Sound Energy to help them transform the experience they provide for customers, designing a five year roadmap for one of the biggest and most complex transformations ever undertaken by a US utility.

We created a global business services organisation for Unilever's 175,000 employees.

A large water utility evaluates their approach to managing physical network records.