Empowered consumers

Jorge Aguilar, growth strategy expert at PA Consulting, features on the Wharton Business Daily show discussing PA’s Brand Impact Index, which ranked Dawn as the top for US brand perception.

New PA Consulting index ranks US brands that are a force for good, creating value, and delighting customers.

Our research identifies the component parts of a new engine for better growth, built from survey findings from over 7,000 US consumers – ranking 320 brands across more than 30 industries.

PA growth strategy expert Jim Eckels is quoted in ConsumerAffairs discussing the US growth of grocery chain ALDI.

Telephone scams are a growing problem and the UK is bringing in new rules to make banks responsible for compensating victims of fraud. Caroline Wayman, financial expert at PA and former regulator, explains how the new approach will protect customers and build confidence in the sector.

Too often digital public services in Sweden are failing their users. Lack of standardisation and time consuming and complicated processes are holding businesses and citizens back. The good news, as PA’s digital experts Anders Persson and Tomas Källberg explain, is that there are obvious solutions if government will just embrace them.

We worked with Bankomat to enable them to bring vital cash-in-transit services in house for the first time in over a decade.

We worked with Rentokil Initial to drive improvements to create operational efficiencies and automate processes to improve customer experience and reduce costs.

PA Consulting consumer and manufacturing expert Tom Day is featured in a Harvard Business Review roundup on business development at professional services firms.

Daniela Aguilera, of our Human Insights team in London, creates safe inclusive environments for research participants and open spaces where innovation can thrive.