Insurance

Insurers today have faced prolonged commercial underperformance, increased competition, changing customer needs and growing employee expectations. By placing the customer experience as your North Star, many insurance firms will see unrealised benefits.

Pensions firms must focus on purpose, personalisation, and pace if they’re to take advantage the increased customer engagement driven by the upcoming launch the UK’s government-backed dashboard.

Health insurers have an opportunity to accelerate the shift from treating ill health to delivering better health through joined-up, digitally enabled healthcare experiences.

Insurers have a huge role to play in driving positive action on sustainability. Insurers must show leadership and provide risk and protection solutions that support the world’s transition to Net Zero.

Insurance company Ageas saw the potential for data and analytics to enhance its customer offering and market position in the markets it operates in. See our approach working with Ageas to accelerate the implementation of data analytics projects across their operating companies.

Agile insurers, with simple, collaborative structures are better positioned to evolve and respond to events such as the current cost-of-living crisis.

Gjensidige needed to bring on a technology partner to guide the strategy of its digital transformation. Our team helped design a more cost-efficient delivery model and aligned ways of working across countries to enable Gjensidige customers to enjoy quicker and smoother journeys.

Will Davies has joined PA Consulting as a Partner in its Financial Services practice.

Stefan Stignäs explains how he sees the future of banking, insurance, and partnerships.

The insurance industry is experiencing an unprecedented rate of change, propelled by several megatrends